Chill Insurance and Viatel Technology Group: A Partnership for Peak Performance

About Chill

Chill Insurance is dedicated to making the insurance and claims process quick, easy, and painless for customers. This is achieved through fast online quotes from well-known, regulated insurers, downloadable policy documents, claims support, and valuable money-saving tips, all available on their website at chill.ie.

The Business Requirement

 Since 2010, Viatel Technology Group has been an invaluable advisor and trusted partner in building Chill Insurance’s online and IT infrastructure. At the end of the 2000s, Chill Insurance reinvented itself with a vision towards technology and online brokerage. They aimed to transform their relationship with customers and needed an IT provider that could understand their business and product, respond quickly to service requests, and ensure their IT needs were met, allowing them to focus on business growth.

The Viatel Technology Group Solution 

After a thorough evaluation, the Viatel team proposed a complete consolidation and redesign of Chill Insurance’s IT platform, focusing on improved performance and future scalability.

  • Instead of nine physical servers, Chill Insurance now uses two host servers, with shared SAN storage and an additional server with fast disks running a heavy SQL line of business applications. 
  • Remote desktop services provide staff with a common desktop experience, streamlining customer engagement. 
  • The two host servers give access to more than 20 virtual servers, resulting in a stable, scalable, and easier-to-manage system. 
  • This has led to a 63% reduction in IT issues per employee per month, increasing staff productivity and improving the employee experience.

Viatel Technology Group also developed a powerful program for online quotes, evaluating offers from 14 different insurers to help customers get the best deal. This system is crucial to Chill Insurance’s business model and has supported their growth from 35 employees in 2011 to a nationally renowned insurance broker with 260 employees today.

A Trusted Partnership 

We rely on Viatel Technology Group to keep our IT systems not only operational but also optimised. In addition to ongoing service and support, they advise us on ways our infrastructure can be improved.

 

John Riordan, CIO Chill Insurance