Managed Services

Viatel’s experienced IT support engineers are available ​ Monday-Friday 8am to 6pm to rapidly assess and resolve ​ your support issues. Whether it’s end-user problems, ​ technical queries, or application glitches, we’ve got ​ you covered. By leveraging our support services, you gain ​ streamlined access to expert technical assistance which ​ results in increased efficiency and greater reliability for ​ your IT systems, and greater satisfaction for your end users.

Viatel’s Enterprise Service Desk plays a critical role in servicing the needs of organisations with large or complex IT systems and applications. A team of highly skilled and experienced engineers who possess deep knowledge and specialisation handle intricate issues that go beyond routine troubleshooting. Whether it’s optimising performance, enhancing security, or integrating intricate systems, Enterprise Services support delivers precision.

Viatel’s Proactive Monitoring & Alerting service provides continual monitoring and alerting of key IT systems and is managed and operated by a dedicated team of specialists. This service ensures potential problems are identified early and actioned appropriately before they have had an adverse effect on the customer’s IT environment. By leveraging automation technology this service also includes operating system level patching and schedule management.  ​

Experience seamless project planning, mapping, implementation and maintenance from Viatel with the expertise of our Projects Team.

Viatel’s managed backup service (BUaaS) offers a cost-effective, secure, and reliable solution for safeguarding your data. Whether you choose to retain an existing data protection system or opt for a fully managed Backup-as-a-Service (BUaaS) offering from Viatel, we can ensure your infrastructure hosted data is always protected and available.

Disaster Recovery as a Service (DRaaS) from Viatel ensures continuity for your business, no matter what the situation. Our team securely replicate your data to the cloud, enabling a swift switch in case of disruptions. You’ll experience minimal downtime and continued productivity, while our experts manage the technicalities. Focus on recovery with confidence – Viatel’s got you covered.