Taking Care of Technology So Stewarts Care Can Focus on People
“Having Viatel look after our entire IT productivity, performance, platform and cyber estate means we can focus exclusively on the support needs of the individuals in our care.”
– Brendan O’Connor, CEO, Stewarts Care
Stewarts Care has partnered with Viatel Technology Group since 2012 to ensure technology supports its organisation efficiently, securely and reliably. Over the years, the partnership has evolved from managed IT services to a broader technology relationship spanning Microsoft technologies, cloud, connectivity, cybersecurity and AI.
Today, Viatel supports Stewarts Care’s technology estate, allowing the organisation to focus on what matters most: delivering exceptional support and services to the individuals in its care.
About Stewarts Care
Stewarts Care is one of Ireland’s leading providers of services for people with intellectual disabilities and autism.
Supporting individuals across Dublin, Meath and Kildare, the organisation is committed to helping people live enriched lives through services that promote independence, inclusion and personal choice.
In addition to community-based and residential supports, Stewarts Care offers a range of innovative programmes and facilities, including its Sailing Hub, Equine Therapy Hub and adapted sports initiatives, creating opportunities for individuals to develop skills, build confidence and engage fully in their communities.
Operating across multiple locations, Stewarts Care relies on secure, reliable and resilient technology to support staff, protect sensitive information and maintain seamless collaboration throughout the organisation.
The Challenge
As technology became increasingly important to day-to-day operations, Stewarts Care needed a partner that could provide more than standalone solutions.
The organisation required a trusted technology partner capable of supporting users, maintaining cybersecurity, enabling collaboration and ensuring technology continued to evolve alongside the needs of the business.
Most importantly, Stewarts Care wanted its teams focused on supporting people rather than managing IT.
The Solution
One Trusted Partner Across the Entire Technology Estate
Viatel works as an extension of the Stewarts Care team, providing end-to-end management and support across the organisation’s technology environment.
The partnership brings together:
- Managed IT Services
- Business Connectivity
- Microsoft 365 Licensing and Support
- Microsoft Copilot Deployment and Adoption
- Azure Cloud Services
- Cybersecurity and Endpoint Protection
- Service Desk and User Support
- Microsoft Teams Rooms and Collaboration Technologies
- Proactive Monitoring and Maintenance
- Strategic Technology Planning and Guidance
Why This Approach Works
By bringing key technology services together under one provider, Stewarts Care benefits from a more connected and efficient technology environment. Rather than managing multiple suppliers, the organisation has clear accountability, consistent support and access to expertise across its technology estate.
This provides:
- A single technology partner
- A single point of accountability
- Strategic technology guidance
- Integrated services that work together seamlessly
- Reduced operational complexity
“When technology goes wrong the organisation struggles. For us, the partnership approach gives us the full scope and range of technology specialists that we require as a service and yet we don’t need any of those individuals on a full-time basis.”
– Brendan O’Connor, CEO, Stewarts Care
The Results
The partnership has enabled Stewarts Care to:
- Reduce the time and resources required to manage technology suppliers
- Improve cybersecurity through managed endpoint protection and ongoing monitoring
- Modernise collaboration through Microsoft 365 and Teams technologies
- Access strategic technology expertise to support future planning
- Deliver a more consistent and reliable technology experience across multiple locations
- Allow internal teams to remain focused on service delivery rather than day-to-day IT management
Looking Ahead
As technology continues to evolve, Stewarts Care can move forward with confidence knowing it has a trusted partner that understands both its organisation and its long-term objectives.
Together, Stewarts Care and Viatel continue to build a technology environment that is secure, resilient and ready to support the organisation’s mission long into the future.
