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CIO as a Service

IT Services Managed Services CIO as a Service
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CIO as a Service

Viatel’s vCIO Programme is designed to offer a structured and reliable approach for strategic IT guidance for enterprises. It focuses on ensuring that service delivery to customers is of the highest quality through clear communication, strong accountability, and detailed tracking of all activities.

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Key Deliverables

Environment Review

Working with your team, this process provides the vCIO with a comprehensive assessment of your IT infrastructure, focusing on aspects such as the current product lifecycle, identification of any maintenance discrepancies and detailed ...
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Customer Success Plan

The vCIO Customer Success Plan is a fluid roadmap designed to outline objectives, guide strategies, and measure progress, ensuring consistent alignment with customer goals. The most important deliverable, the 3.

Quarterly/ Annual Business Reviews

The purpose of the Quarterly Business Review (QBR) is to assess progress, ensure alignment with objectives, and foster collaboration for continuous improvement. The QBR is an opportunity to discuss updates on current projects ...
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Touchpoint Meetings

These meetings (30-60 minutes) are used as regular check-ins between you and Viatel. They serve as a platform to review ongoing projects, discuss potential challenges and align on future strategies. The meetings can ...
Read More

Environment Review

Working with your team, this process provides the vCIO with a comprehensive assessment of your IT infrastructure, focusing on aspects such as the current product lifecycle, identification of any maintenance discrepancies and detailed IT environment for support and project case processing.

Customer Success Plan

The vCIO Customer Success Plan is a fluid roadmap designed to outline objectives, guide strategies, and measure progress, ensuring consistent alignment with customer goals. The most important deliverable, the 3.

Quarterly/ Annual Business Reviews

The purpose of the Quarterly Business Review (QBR) is to assess progress, ensure alignment with objectives, and foster collaboration for continuous improvement. The QBR is an opportunity to discuss updates on current projects in detail, carry out an analysis of support patterns and adjust priorities accordingly.

Touchpoint Meetings

These meetings (30-60 minutes) are used as regular check-ins between you and Viatel. They serve as a platform to review ongoing projects, discuss potential challenges and align on future strategies. The meetings can be remote, or onsite if requested.

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Stephen Dwyer

What Our Experts Say

The goal of the vCIO programme is to assess how you’re using technology and how it can be evaluated to determine how it can be altered to improve your outcomes to your customers and to your business and a whole.

 

Stephen Dwyerv

CIO

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