Cois Sionna Desmond Credit Union & Viatel: Building Resilient Cloud Connectivity for 37,000 Members

Viatel Technology Group has been a trusted partner to Cois Sionna Desmond Credit Union since 2018, providing essential connectivity and cloud solutions that ensure operational resilience and support their growth across eleven sites.

Since 2018, Cois Sionna Desmond Credit Union has chosen Viatel Technology Group as its trusted partner to deliver connectivity and cloud solutions. While keeping operations running smoothly across eleven sites, the partnership has evolved and become one defined by responsiveness, innovation, and a shared commitment to customer service.

 

About Cois Sionna Desmond Credit Union
Founded in Askeaton in 1967, Comhair Creidmheasa Cois Sionna, or Cois Sionna Desmond Credit Union as it is now known, has grown significantly in recent years. Through transfers of engagement with Estuary, Desmond, and Rathkeale Credit Unions, Cois Sionna has become the largest credit union in the Limerick and North Kerry region, proudly serving over 37,000 members. With a strong local presence across four full-time and seven sub-offices, Cois Sionna Desmond Credit Union provides a full suite of financial services to its members, including savings, loans, mortgages, current accounts, and debit cards.

Always-On Reliability

Ensuring that Cois Sionna Desmond Credit Union remains operational with optimal uptime was a critical consideration when Viatel was engaged for their network solutions. Having access to 24/7 support was also a decisive factor for the internal management team.

Speaking about the partnership, Declan Benson, CEO of Cois Sionna Desmond Credit Union says:

It is crucial that our partners understand our operations and our commitment to our members. Reliable networks are essential to deliver our services to the community with the resilience our members and our regulators insist on. With Viatel, we trust in their expertise and their support offering.

 

Cloud-Ready, Future-Focused
As Cois Sionna Desmond Credit Union embraced cloud transformation, Viatel extended their network into the cloud to support the migration. Critically, this move strengthened operational resilience across all locations, with dual failover capabilities that safeguard service continuity and future-proof the organisation’s digital strategy.

Partnership Impact

Eimear Nealon, Credit Union Specialt at Viatel Technology Group & Declan Benson, CEO of Cois Sionna Desmond Credit Union.

 

  • Enhanced operational uptime and reliability across eleven sites.
  • Seamless cloud transformation with extended network support
  • Assured service continuity through dual failover connectivity
  • 24/7 support ensuring peace of mind for the management team

 

CEO, Declan Benson, concludes,

The Viatel team are experts in their field and have been alongside us for all our critical deployments. Viatel has been more than a provider—they’ve been a true partner. Their team understands our needs, responds quickly, and delivers solutions that work. From day one, they’ve helped us stay connected, resilient, and ready for what’s next.

 

Viatel: Credit Union Partner of Choice
More than 80 credit unions across Ireland have chosen to partner with Viatel Technology Group. We leverage over 28 years of experience and our team of 300 experts to work closely with credit unions and their key business application providers. Together, we build secure, resilient technology infrastructure to best serve credit union members and exceed regulatory standards.

If you would like to speak to a member of our dedicated credit union team about how Viatel can support your connectivity, cloud, cybersecurity or managed IT needs, get in touch today by emailing hello@viatel.com