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Cpl Recruit Viatel as Trusted Technology Partner

Cpl is a global provider of recruitment, staffing and outsourcing services. As Ireland’s largest talent solutions group, Cpl has 1,500 directly employed staff working in Ireland, the UK and Europe. Viatel is proud to be a “key technology partner" for Cpl managing the company’s secure SD-WAN (software defined wide area network) and hosting their data in our private FLEXI cloud. Senior Business Development Manager with Viatel’s Enterprise Team, Nicola Connaughton, recently sat down with Keith O’Connor, IT Director with Cpl, to discuss our ongoing partnership.

The Viatel-CPL Partnership

Chapter 1: Introducing Cpl and Keith

Keith has a long history with Cpl, joining the company when it had just 200 staff in two offices.

[Watch: 00.33]

Chapter 2: SD-WAN Cpl’s mission is to find the best candidates for their clients and to find the best jobs for their candidates. A fast, secure, reliable network with always-on access to databases, job boards and specialist software is essential to their everyday operations. Cpl initially engaged Viatel having gone to market for a provider to migrate their traditional MPLS network to SD-WAN.

[Watch: 2:43]


  • Deployment: The rollout project encompassed 32 sites located across seven countries (Ireland, United Kingdom, Germany, Poland, Czech Republic, Slovakia and Hungary). Viatel’s technical team delivered a seamless roll out despite the onset of the Covid-19 pandemic. Regular updates and weekly meetings with the appointed project manager were crucial for Cpl’s peace of mind.

  • Visibility is one of the greatest benefits of SD-WAN for Cpl. The single-pane-of-glass that the Meraki stack provides delivers insights into status and traffic across the entire network. The visibility saves time and resources for a busy IT Department.

“From an IT Department perspective, the guys can log onto a dashboard and see what is happening on the network. It makes our life easier on a day-to-day basis and it’s much easier to manage.”

Chapter 3: Cloud More recently, with aging hardware soaking up valuable IT resources, Cpl opted to migrate their physical server environment to Viatel’s private cloud.

[Watch: 3.26]


  • Efficiencies: the cost and time savings on offer were a big incentive for Cpl to migrate to a cloud environment. Day-to-day management is handed over to the experts in Viatel and Keith’s team are freed up to work on more strategic projects.

  • Cost control: protection from bill shock was key to Cpl's decision to opt for Viatel’s private cloud over a public service like AWS (Amazon Web Services) or Azure. A contract with set pricing and agreed boundaries prevents any unpleasant surprises.

  • Responsive Support was the second decisive factor in opting for Viatel’s FLEXI cloud. A stable service means Cpl rarely need to call on Viatel but they trust that we are there when they need us. Cpl value the ability to pick up the phone at any hour of day (or night!) if they require assistance.

“We trust Viatel. It doesn’t happen very often but if there is an issue, I can pick up the phone at any hour of day or night. We know you will react and respond in the manner we need you to so we can look after our clients and candidates.”

Chapter 4: Shared Values The commitment to giving back to our communities is something that Cpl and Viatel have in common. Cpl is well known for their community initiatives. It is one of the reasons they have ranked as one of Ireland’s Best Large Places to Work for seven years in a row. Keith told us about the projects that he, and the company, dedicate their time to.

[Watch: 2.45]

"Cpl has a well established policy of giving back... It is a big deal for all of us."

Chapter 5: Looking to the Future

Impressed with Cisco technology, Cpl has adopted more of the stack including managed switching, wireless LAN and smart cameras. Viatel is now a trusted partner and Cpl has huge growth plans including expansion in the UK and breaking into the US market.

[Watch: 1.25]


  • Scalability: Cpl has massive growth ambitions. Keith’s focus has been on cultivating key partners like Viatel to give Cpl the flexibility they need to scale their technology to support expansion.

  • Secure hybrid working: Hybrid working is here to stay for the Cpl team. Rethinking security in this context is vital. Keith and his team are working with Viatel to extend the office security barrier from the firewall out to the end-user at home.

"We've been focusing on key technology partners, Viatel obviously being one, to ensure we have the flexibility and scalability we need to grow as Cpl grows."

Chapter 6: Cpl Recommend Viatel Technology Group

Reliability, responsiveness, regular catch ups and an excellent relationship are some of the reasons that Keith is more than happy to recommend Viatel to other companies searching for a trusted technology partner.

[Watch: 0.47]

"I'd be very happy to recommend Viatel. The fact that we are going to continue to invest in our infrastructure with you as we roll out additional systems and services is testament to the fact that you guys have been a fantastic partner for us."

Thank You

Viatel Technology Group is delighted to continue our partnership with Cpl into the future. A huge thank you to Keith for taking the time to share his experience of working with us. To speak to Viatel’ Technology Group's expert team please contact 01 256 9200 or email


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