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Customers Love Our Service

Viatel Technology Group takes customer service very seriously. It is one of our core values. We believe that when we focus on the customer, all else follows. We strive to prove that commitment every single day, because great customer experience shouldn’t be extraordinary or exceptional, it should be exactly what you expect from us.



How we deliver on our promise of customer service

• 24/7/365 access to technical support

• Dedicated account management

• Market-leading SLA (Service Level Agreements) and response times

• Escalation matrix reaching right to the CEO

• Service managers and quarterly service reviews

• Certified and compliant: ISO 27001 certified and PCI DSS compliant

• Award-winning: Platinum Deloitte Best Managed Company and Cisco Innovation and

Transformation Partner





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