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Welcome to Viatel

In  July 2021, Nova Telecom was acquired by the Viatel Group. Together, we offer a far more expansive network, greater product choice and enhanced service. In the next exciting step in our integration journey, Nova Telecom’s wholesale, channel and enterprise customers became customers of Viatel Ireland Ltd.

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With the transfer, Nova Telecom’s customers joined the thousands of businesses, public sector bodies and schools across Ireland that partner with Viatel. Nova Telecom customers are now supported by an expert team of 180 people based in Dublin, Dundalk, Limerick and Cork.  
 

Getting in Touch 

If you are enquiring about a new service, the Viatel Sales Team would be delighted to help. If you are an existing Nova Telecom business customer, you can continue to contact your Account Manager. You can also contact our Support Centre or Customer Care Team using the details below. 

24/7 Support Centre

Our Sales Team

Our Customer Care Team

P: 1890 940 404

E: noc@viatel.com

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Int: +353 (0)1 256 9210

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24 Hours / 7 Days a week​

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P: 1800 930 860

E: info@viatel.com

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Int: +353 (0)1 256 9200

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Mon-Fri | 9:00am to 17:30pm​

P: 1890 930 549

E: care@viatel.com

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Int: +353 (0)1 256 9200

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Mon-Fri | 9:00am to 17:30pm​

Home Broadband Customers

The Viatel Group encompasses Viatel Ireland Ltd and Digiweb Ltd. Nova Broadband's residential customers are moving to Digiweb Ltd. If you were a Nova residential customer, you can find all the details you need to contact Digiweb here. 
 

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