Voice Over IP

The Viatel Voice product portfolio fulfils business customers objectives of implementing a future proof IP Convergence network which lowers their costs, improves their employee productivity and is simpler to manage. By using a carrier grade Soft Switch (Nortel CS2K), our voice service has business call quality and reliability, with many more features than PSTN.

Hosted IP Voice is a fully managed IP telephony service for small sites, large sites, home-workers and mobile staff, which completely replaces a PBX.

IP Voice connects traditional PBXs through an IP Media Gateway into the VoIP network, allowing users to also enjoy an private dial plan and free on-net calls.

IP Conferencing is a simple non attended, meet-me conferencing Bridge offering unlimited use at a flat rate per month.

Auto Attendant is a network based application where inbound calls are directed to (and onward routed to) certain destinations based User-dialled digits. E.g. Dial 1 for Sales, dial 2 for Customer Services.

Network Based Call Recording is a powerful, highly-featured, simple to use call recording solution which works seamlessly with our VoIP portfolio of voice products. It requires no investment in hardware or on-site equipment. There is no hassle, no strange device, no IT resource.