Support

/Support
Support 2017-06-21T14:45:23+00:00

All our solutions are backed up with a dedicated first-class customer support team ready to take your call

General Enquiries:

From outside Ireland dial +353 1 256 9200

Opening hours: Mon – Fri 9:00am – 5:30pm

For Sales: Press 1

or contact your dedicated account manager

For Hosting Support: Press 2

For Network Operations Centre Support: Press 3

24/7 Network Operations Centre Support:

From outside Ireland dial +353 1 256 9210

Opening hours: 24 hours / 7 days per week

Network Monitoring and Support:

  • 24×7 (365 days) monitoring and support from Viatel’s Network Operations Centre (NOC) in Dublin
  • Remote access to any site managed from the NOC

Service Manager:

  • Customers can be appointed with a Service Manager who will proactively follow-up on customer enquiries and issues and also provide regular reviews of service performance

Frequently Asked Questions

  • One provider and one bill for all your connectivity needs
  • 100% coverage across Ireland
  • European and global reach
  • Fastest speed MPLS network
  • Dedicated account managers
  • 24/7/365 support
  • Rapid service delivery
All Viatel’s connectivity solutions are subject to a minimum contract of 12 months depending on your connectivity requirements.
Our specialist pre-sales team will help you choose products and services to suit your business needs.
We can tailor our package to suit your needs and budget to help cut down on your costs.
Viatel can manage all your connectivity requirements in all international locations.
Simply call us on +353 (0) 1 256 9200 or email info@viatel.com and one of our sales team will call you within 24 hours.

Contact our 24/7/365 Support Today

Contact our support team today by calling 1890 940 404 (outside Ireland dial +353 1 256 9210) or email noc@viatel.com