Privacy Policy

/Privacy Policy
Privacy Policy2017-06-21T14:45:16+00:00

Viatel is committed to protecting your privacy when you visit our websites and/or provide us with information in submitting an enquiry. Viatel seeks to ensure the highest standards of compliance with all relevant Data Protection Laws and Regulations.

This Privacy Statement explains how we use any personal information we may collect when you visit a website or submit an enquiry.

1. What information will we collect?

When you visit our site, fill in an order form to purchase goods and services, enter a competition or other promotion, disclose your data through the website, contact our call centers and make an enquiry we may collect personal information, including without limitation, your name, address, telephone, email, bank and credit or debit card information and other contact details, details of how you use the service and any other information relating to you which you may provide.
In certain circumstances Viatel may collect your data from third parties who have provided it to us. Viatel always requires that such third parties comply with relevant data protection legislation in making such disclosure to Viatel.
Please also note that calls to or from our call centers are recorded and may be monitored for quality control and training purposes

2. Cookies

Cookies are small amounts of data generated by a website and saved by your web browser. Viatel uses cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of the website and services. Most web browsers automatically accept cookies, though you do not have to accept. Viatel does not control the use of cookies by third parties. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the website.

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at

3. How do we use this information?

Your personal information may be processed by Viatel, for purposes including, without limitation: (i) administering our relationship with you; (ii) providing any goods, services or information you have requested; (iii) providing you with information about our products and services; and (iv) for monitoring usage of the site.

Viatel will sometimes need to engage others to provide our services to you and/or fulfil other obligations. Your information will not be disclosed to any third parties except where we have your approval or where this is necessary and in accordance with applicable law. 

In providing services to you, we may need to transfer your personal data to Viatel affiliates or partners outside the European Economic Area (EEA). This does not affect your rights and we will take all reasonable steps necessary to ensure that any personal information that is transferred outside the EEA will be treated securely, in accordance with this Privacy Statement and with the same level of protection required by data protection law. By submitting your personal information to us, you agree that you do not object to any such transfer, processing or storage.

The transmission of data via the internet is not completely secure and is at your own risk. Although we will do our best to protect your personal data, e.g. through encryption, password protection or limiting access to your information, we cannot guarantee the security of information submitted via our websites. We have policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to information about you have received adequate training.

4. Marketing

We may use the information you submit for marketing purposes. If you no longer wish to receive marketing information, please contact us either by e-mail or at the address listed below. If you no longer wish to receive certain specific material, you may unsubscribe by replying with an email stating this.

5. Your rights

You have a right to request a written copy of the personal information we hold about you and to have any inaccurate information about you corrected. You also have the right to request we stop using your details for marketing activities and other promotional activities. If you would like a copy of your personal information, or wish to update your data, please contact us in writing at Customer Care, Viatel Ireland Limited, Unit 1 College Business & Technology Park, Blanchardstown, Dublin 15 or Evidence of identity and a small fee may be payable.

6. Other links

Please be aware that our websites may link to other websites that may be accessed by you through the website. Viatel is not responsible for the data policies, content or security of these linked websites.

7. Notification of changes

If we change this Privacy Statement we will post the amended Policy on our website so that you are always aware of how we collect, use and disclose your personal information.

Contact information Requests for further information about our Privacy Statement can be sent by email to: or by writing to:

Customer Care
Viatel Ireland Limited
Unit 1 College Business & Technology Park
Dublin 15

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