Inbound Services

///Inbound Services
Inbound Services2017-06-21T14:44:47+00:00

Inbound Services Ireland

Viatel’s non-geographic inbound business services are freephone or low-call cost numbers not assigned to a geographic location

With a non-geographic number, customers can call your business for free, or at a reduced rate and is not assigned to a geographic location. It’s an efficient, cost-effective way to grow your business, enhance your marketing campaigns and encourage customers to get in contact.

You can forward your non-geographic number to any geographic, mobile, or international location. Viatel provide freephone international inbound numbers for 98 countries worldwide.

Non-geographic numbers

Non-geographic numbers are mainly used by businesses to direct their customers’ calls to a customer service area such as a help-desk. Non-geographic numbers can enhance your national presence or give your business an easy to remember number. There are different types of non-geographic numbers:

Number Description Caller charge Business charge
0818 Universal access National call rate No cost
1800 Free phone numbers No cost Pays for call
1850 Shared cost (fixed) Fixed call rate Pays remainder of any extra costs
1890 Shared cost (timed) Local call rate Pays remainder of any extra costs

Cost-effective flexible solutions

Viatel offer lower costs than the mainstream carriers and do not charge a number rental fee. We pride ourselves on being flexible and can make changes quicker than the mainstream and incumbent providers.

  • Low rates for local and national calls
  • Advanced call routing
  • Full number porting
  • Provision of geo and non-geo number blocks
  • Rapid account setup
  • Unrivalled customer care
  • Tailored solutions to meet your business needs
  • Highly-skilled voice engineers support
  • Flexible contracts
  • 24/7/365 network operations centre
  • Guaranteed service level agreements
  • Trusted by top BPO companies

See What Our Customers Have To Say

We are very proud of the service that we deliver to our clients and working in partnership with Viatel has provided us with a suite of tailored solutions that can grow with our business. One of the key influencers in our decision to continue using Viatel, alongside their network stability, is their continued ability to deliver solutions in an efficient and timely manner. We look forward to a long and successful relationship with Viatel.

Dan Kiely, CEO and Co-Founder at Voxpro

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