Contact Centre Solutions

Cost effective, reliable contact centre solutions tailored for your business

Viatel specialise in contact centre solutions for Ireland’s leading BPOs (business process outsourcing companies) guaranteeing critical uptime and best-in-class service. We offer bespoke contact centre solutions for enterprise and public sector customers of all sizes and can help your business grow with our wide range of products and services. Our voice solutions range from providing traditional line based termination over PRA, FRA, ISDN and PSTN to provision of cutting edge SIP trunking solutions. Viatel can provide geo and non-geo number ranges and port your number blocks from other operators.

Viatel recently completed a multi-million investment in our voice network to ensure our customers get the most secure, highest quality and cost effective voice solution. We integrated Cirpack solutions across our core network to further enhance our VoIP and other advanced voice solutions.

Our comprehensive suite of voice solutions are backed up with some of the lowest call rates in the market. This ensures that your contact centre gains the very best value in local, national and international voice minutes.

  • Cost-effective solutions
  • Unrivalled customer care
  • Tailored solutions to meet your business needs
  • Highly-skilled voice engineers support
  • Flexible contracts
  • Full number porting
  • Provision of geo and non-geo number blocks
  • Rapid account setup
  • 24/7/365 network operations centre
  • Guaranteed service level agreements
  • Trusted by top BPO companies

See What Our Customers Have To Say

We are very proud of the service that we deliver to our clients and working in partnership with Viatel has provided us with a suite of tailored solutions that can grow with our business. One of the key influencers in our decision to continue using Viatel, alongside their network stability, is their continued ability to deliver solutions in an efficient and timely manner. We look forward to a long and successful relationship with Viatel.

Dan Kiely, CEO and Co-Founder at Voxpro