Contact Centre Solutions
Cost effective, reliable contact centre solutions tailored for your business
Viatel specialise in contact centre solutions for Ireland’s leading BPOs (business process outsourcing companies) guaranteeing critical uptime and best-in-class service. We offer bespoke contact centre solutions for enterprise and public sector customers of all sizes and can help your business grow with our wide range of products and services. Our voice solutions range from providing traditional line based termination over PRA, FRA, ISDN and PSTN to provision of cutting edge SIP trunking solutions. Viatel can provide geo and non-geo number ranges and port your number blocks from other operators.
Viatel recently completed a multi-million investment in our voice network to ensure our customers get the most secure, highest quality and cost effective voice solution. We integrated Cirpack solutions across our core network to further enhance our VoIP and other advanced voice solutions.
Our comprehensive suite of voice solutions are backed up with some of the lowest call rates in the market. This ensures that your contact centre gains the very best value in local, national and international voice minutes.
Unrivalled customer care
Tailored solutions to meet your business needs
Highly-skilled voice engineers support
Full number porting
Provision of geo and non-geo number blocks
Rapid account setup
24/7/365 network operations centre
Guaranteed service level agreements
Trusted by top BPO companies